Refund & Cancellation Policy
Last Updated: June 2026
At Annapurna Mutton, we are committed to delivering fresh, hygienically processed, and high-quality meat products. Due to the perishable nature of our products, the following Refund & Cancellation Policy applies.
Order Cancellation
Orders can be cancelled before they are processed or dispatched.
Once an order has been processed, packed, or dispatched, cancellation requests may not be accepted.
To cancel an order, please contact our customer support team as soon as possible.
Refund Policy
Refunds may be provided under the following circumstances:
Incorrect product delivered.
Damaged or spoiled product received.
Missing items from the order.
Order cancelled by Annapurna Mutton due to unavailability of stock or operational issues.
Non-Refundable Situations
Refunds will not be provided for:
Change of mind after delivery.
Incorrect delivery information provided by the customer.
Failure to receive the order due to customer unavailability.
Complaints reported more than 24 hours after delivery.
Refund Request Process
Customers must report any issue within 24 hours of receiving the order.
Clear photographs of the product and packaging may be required for verification.
Refund requests will be reviewed by our support team before approval.
Refund Timeline
Approved refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method used during purchase.
Contact Us
For cancellations, refunds, or order-related assistance, please contact:
Annapurna Mutton
Phone: +91 82966 38776
Email: support@annapurnamutton.com
Website: https://annapurnamutton.com